ABSTRACT
Addressing issues of poor performance or unacceptable behaviour is a much needed but often avoided part of managerial competence, so clients are very grateful for this tool. DESC, borrowed from assertiveness training, is for planning how to raise these issues. It can be useful for new managers, through to senior managers for whom interpersonal skills were less important earlier in their careers. It can be used flexibly, from stopping poor performance early on to a serious pre-discipline situation and with colleagues, subordinates and others in raising other difficult issues. The variation is in the delivery; the DESC planning remains the same.
