ABSTRACT
The starting point arrives when a client says something to indicate that emotions shouldn’t feature in the workplace, or only refers to what they think, never acknowledging their feelings in any given situation. Consider with the client a range of situations where feelings affect decision making, for example, a heated pricing discussion with a customer, appraisal rounds or wanting to promote someone and you are told you cannot. It might be that a decision needs to be taken and the logical, rational approach is not coming up
everyone has emotions and how to be aware of them so that you can know what they are telling you and therefore make more informed choices and better decisions both in regard to self and others.
