chapter  4
17 Pages

E-Government and government transformation: technical interactivity, political influence and citizen return FILIPE MONTARGIL

E-Government services have been the subject of theoretical elaboration and regular evaluation surveys since around 2000. It is argued in this chapter that the theoretical paradigms used for methodology design in these surveys (and, therefore, their main results too) tend to neglect political influence as an analytic dimension and consider citizen return as resulting from technical interactivity.