chapter  8
20 Pages

Online dispute resolution, E-Justice and Web 2.0


This chapter explores the implications of the convergence of communication technologies for the resolution of civil disputes. Enabling parties to make informed decisions, the use of third parties and technology help identify key issues and present disputants with realistic solutions. This can only serve to enhance the quality of the administration of justice. The convergence between information communication technologies (ICTs) and mechanisms for the resolution of civil disputes provides us with an invaluable opportunity to re-think orthodox conceptualisations of access to justice, particularly in the light of Article 6 of the European Convention on Human Rights. This chapter describes and explains the transformative capabilities of new technologies for traditional methods of dispute resolution and identifies the key policy priorities for E-Justice.