ABSTRACT
In May 2004 the Department of Health (DH) commissioned a strategic review of National Health Services (NHS) ambulance services in England, focusing on how the ambulance service could shift from providing resuscitation, trauma and acute care towards “Taking healthcare to the patient: transforming ambulance services in the community” (DH, 2005a). The strategic review set out a five-year vision to:
• Improve the speed and quality of call handling, ‘hear and treat’. • Increase the range of mobile healthcare services for patients requiring urgent care, ‘see and treat’.
