chapter  50
10 Pages

Does user frustration really decrease task performance?

WithG. Washington, USA

It is a natural assumption in research devoted to human-computer interactions that user frustration has a negative impact on task performance. This assumption stems from the very nature of the emotion frustration. Frustration occurs when a user is blocked or impeded from completing a goal or task. The intensity or amount of frustration varies according to how important the goal is to the user. However, is this assumption true for all amounts of user frustration experienced by a user in human-computer interactions?