ABSTRACT
When we design a product or an artifact, the design solution should consider the user’s social, cultural, and emotional needs as well as their physical constrains. This paper introduces a framework of the connectivity model and demonstrates how this model can be applied to the design process of products and services for diverse users. The connectivity model is a design and evaluation method based on the mental trilogy, kansei engineering, and activity theory. This new model contextualizes usability in terms of its social and emotional appropriateness as well as its physical, cognitive, and cultural contexts.
