chapter  11
12 Pages

- Keeping Remote Participants Engaged

Even with the best-laid plans, not all of your virtual meetings will go as planned. Although some problems crop up due to a technological glitch, most often the toughest problems relate to the degree of engagement (or lack thereof) of meeting participants. The virtual meeting leader has to learn how to identify and address a number of tough challenges, all within a matter of seconds. Common challenges include:

• Some or all participants are very quiet, leaving the meeting leader to wonder what’s causing the silence. Are they paying attention at all? (And if not, why not?) Are they upset? Bored? Angry? Doing e-mail?