chapter  26
34 Pages

- Human-Centered Design of Decision-Support Systems

Computers can assist decision makers in a variety of different ways. They can, for instance, support users with improved access to information, with more informative displays of this information, or with more effective forms of communication. They can also use algorithms to actively monitor situations and to generate inferences in order to assist with tasks such as planning, diagnosis and process control. This chapter focuses on interaction design issues (Preece, Rogers, and Sharp 2002; Scott, Roth, and Deutsch 2005) associated with this latter role, in which the software uses numerical computations and/ or symbolic reasoning to serve as an active decision-support system (DSS) (Turban, Aronson, and Liang 2004).