Participatory Design: The Third Space in Human–Computer Interaction
In a discussion of integrating women’s perspectives into a male-dominated curriculum, Bunch (1987) noted that “you can’t just added women and stir” (p. 140). It takes work, and new ways of thinking, and new kinds and methods of openness to bring substantively new voices into a conversation. Similarly, to bring users’ knowledges and perspectives directly into computer specižcation and design, it is necessary to do more than “just add users and stir.” This chapter surveys methods that go beyond merely adding users-methods to create new settings and experiences that can assist computer professionals to work in partnership with diverse
users in improving both computer technology and the understandings that make computer technologies successful in real use.