Spreadsheet Tool for Simple Cost-Benet Analyses of User Experience Engineering
This chapter offers and explains a free spreadsheet-based tool developed to help estimate the potential return on investment (ROI) of an investment in user experience (UX) resources and activities on software or website development projects. The spreadsheet-based tool is provided as a free download on my website (Mayhew 2009). The tool is a multi-worksheet Microsoft Excel žle in .xls format. Table and page numbers referred to in this chapter as well as in the tool worksheets are references to table and page numbers in the book CostJustifying Usability-An Update for the Internet Age (Bias and Mayhew 2005)—a reference for much more detail on cost justifying UX efforts.