ABSTRACT
Wireless handset users have the ability to call into the customer contact center to create a ticket for any network trouble that may be occurring. Customer complaints can range from roaming, poor coverage, to no service in a speci’c location. The bandwidth frequency of the towers must follow the standards set by the Federal Communications Commission (FCC). The area where the radio frequency (RF) tower is deployed often has no previous data analysis performed to justify the selection of land. As a consequence, the chosen area may not be the most ideal to provide peak performance of the tower, hence creating an unnecessary high cost.
