chapter  23
8 Pages

Adding Communications Network Support to Existing Business Continuity Plans

ByLeo A. Wrobel

This first phase involves preliminary identification of mission-critical communications systems. It may be necessary to run a series of executives interviews within the company to identify core business systems as well as the communications systems that support those activities. Examples include inbound call centers, customer service lines, engineering or HR departments, sales departments, and divisions involved in financial filings for the company.