ABSTRACT

Satisfactory job performance depends both on the characteristics of the individual employee and the condition of the work environment. An important characteristic of employees is their information-processing capacity. A concept which is highly related to mental work capacity. In a broad sense, processing capacity or mental resources have been conceived as the composite of both structural and energetic components of information processing. Structural processing components have traditionally been identified with specific information-processing operations (Sternberg 1996) or a limited capacity working memory system. In addition, energetic components have been associated with some form of mental energy, effort or attention (Kahneman 1973).