ABSTRACT
User acceptance can be defined as the demonstrable willingness within a user group to employ information technology for the tasks it is designed to support. Thus, acceptance theorists are less concerned with unintended uses or nondiscretionary use of technologies and more interested in understanding the factors influencing the adoption of technologies as planned by users who have some degree of choice. By developing and testing models of the forces shaping user acceptance, human factors researchers seek to influence the process of design and implementation in a manner that will minimize the risk of resistance or rejection by users.
