ABSTRACT
This chapter ismeant to serve as a resource to human-computer interaction (HCI) practitioners and researchers who wish to understand the existing body of research in the area of e-commerce systems as it applies to HCI. In particular, we report on research that will be useful to designers of interactive e-commerce systems. We identify issues that are unique to e-commerce systems design, which HCI practitioners need to understand. We attempt to answer the question,What doHCI practitioners need to do differently for e-commerce systems design?
