Practical Guidelines for Workload Assessment
There is now a vast amount of literature on workload assessment. This interest has been stimulated primarily because of the need to design complex task environments that do not place undue demands and requirements on the human operator. The principal applications have typically been in process control and aviation settings such as air traffic control and aircraft cockpit design. This chapter addresses a number of practical issues that need to be taken into account when any evaluation of existing systems or future systems is carried out.