ABSTRACT

Genetics research has shown that ecosystems without competition result in species that are less adaptable and flexible in changing complex environments. Complex adaptive systems are living systems, especially if they are comprised of, or include, people. Methods that utilize group facilitation techniques, coupled with an understanding of complexity, individual and group psychology, and general organizational principles, will do well to help an organization perform in a healthy and successful fashion. Interpersonal conflict is a natural consequence of individuals having different views of reality. While many organizations dislike conflict and work hard to sweep it under the rug in favor of superficial group acquiescence, conflict in its healthy and constructive form should be embraced instead. The Process Enneagram itself helps members of an organization identify the changes necessary in a flexible and adaptable organization. Knowles describes the main domains of the self-organizing system in organizations as identity, relationships, and information.