ABSTRACT
An understanding of the inherent dynamics of the living human system is needed to address “wicked problems” that arise in multiuser virtual environments: the impact of human interactions and the unpredictable complex systems they enable. A renewed appreciation of the power of narrative structures is arising as it is being incorporated into virtual environments. A greater understanding of abstract ideas or concepts is enabled as one is able to become a kinetic part of a story. One learns positive collaboration and human interaction skills, continues to experience group dynamics, steps into a narrative structure or story to gain a greater understanding of diverse perspectives; reflection and awareness continues to build, and better collaboration and interaction skills are learned. Learners in virtual environments are learning not only the skills needed to succeed, but they are increasingly being challenged to learn those skills in unscripted multiuser virtual environments, working with others to achieve goals and solve problems.
