ABSTRACT
As organizations grow in size, abilities, geography, breadth and depth, they also grow with immense policies, guidelines, rules and regulations. Policy management today must eliminate waste caused by redundancy and overlap; excessive emails, documentation, and paper trails which are dated and not maintained; poor reporting with varied quality reporters; overwhelming complexity; and the lack of accountability. Most organizations do not connect the idea of policy and policy management to the establishment of a corporate culture. Organizations often lack a coordinated enterprise strategy for policy management, which covers policy development, approval, maintenance, communication, confirmation, training and renewal. Many organizations view policy management and the context for managing risk based on past experience and estimation of future events. Customer–client management and authority are important aspects of any policy management activity, and the concept of “customer relationship management” is part of the process. Outside of the United States, other entities are charged with controlling information to the external world.
