ABSTRACT
The unconventional term “product realization” completes the evolution of ISO 9001 into a framework of requirements that is more accessible to organizations that provide software and services, to organizations that serve exclusively internal customers (e.g., Management Information Systems and Information Technology departments), and to organizations that provide commodity or off-the-shelf products. Product realization encompasses processes that take a product or service from concept and requirements, to design and development, and to manufacturing, delivery, and postinstallation support.
