chapter  2
18 Pages

THE IT DILEMMA

WE HAVE SEEN MUCH DISCUSSION in recent writing about how Information Technology has become an increasingly significant component of corporate business strategy and organizational structure (Levine, et al., 2000; Siebel, 1999; Bradley & Nolan, 1998). But do we know about the ways in which this significance takes shape? Specifically, what are the perceptions and realities regarding the importance of technology from organization leaders, business managers, and core operations personnel? Furthermore, what forms of the participation should IT assume within the rest of the organization?