ABSTRACT
Complaints can be made to the AFP about the conduct or actions of an AFP member as well as about policies, procedures, or practices of the organisation. The AFP receives complaints in writing (including letter, e-mail, and fax), by telephone, and in person at any AFP office or station. If a complaint is given orally, the AFP must reduce it to writing or can request that the complainant do so. The AFP can decline to act further on a complaint until such a request is completed. The AFP publishes information on how to make a complaint on its Web site. This information includes the fact that AFP members are obliged to record all complaints received by them, including those where they may be the subject of the grievance, and also that AFP members must identify themselves if asked, including providing their names, identification numbers, and work locations.
