chapter  1
28 Pages

Quality Management in Pharmaceutical Supply Chains : Developing-Country Perspective

Quality management (QM) is a philosophy that targets continuous improvement of all the business practices and processes with the focus on customer satisfaction, while involving all the internal and external stakeholders of the organization. It has received significant attention in the operations management research over the years (Nair, 2006). Effective QM is attributed to the achievement of results such

1.1 Introduction 1 1.1.1 Does the QM in SCs Impact the

Performance of the SCs? 3 1.2 Literature Review 4

1.2.1 Quality Management in Supply Chains 4 1.2.2 Supply Chain Performance 7 1.2.3 Conceptual Framework 8

1.3 Methods 9 1.3.1 Survey Instrument 9 1.3.2 Sampling and Survey Procedures 10

1.4 Results 10 1.4.1 Measure Validation 10 1.4.2 Regression Analysis 13

1.5 Discussion 18 1.6 Conclusion and Implications 21 References 22

as improved external and internal focus, better design, strengthening of weak processes, and protection of strong areas (Fotopoulos and Psomas, 2010). There is considerable empirical evidence relating QM to organizational success. A large number of empirical studies have shown that QM is positively related to organizational performance (Awan et al., 2009; Das et al., 2008; Flynn et al., 1995; Fotopoulos and Psomas, 2010; Kaynak, 2003; Mohrman et al., 1995; Prajogo and Sohal, 2006; Samson and Terziovski, 1999) and competitive advantage (Douglas and Judge, 2001; Powell, 1995).