Service quality, satisfaction, and trust of patients’ families in the hospital

Quality service provided by a hospital will help to create feelings of satisfaction in patients and their families. The quality of hospital services can be improved through the physical environment. The purpose of this study was to analyze and assess service, comfort, satisfaction, trust, and word of mouth among patients’ families at the regional special hospital of South Sulawesi Province. This study used the SEM method to examine 5–10 observations for each indicator.