ABSTRACT
SUMMARY. During a search process that spanned a year, and an installation that took a few weeks, the University of New Mexico General Library replaced an antiquated acquisition system with INNOVACQ. This paper tells the story, from the criteria developed for the RFP to the effect on the people and procedures when automation brings rapid change. Implementing the system involved coordination between separate serials and acquisitions departments, between technical services areas and a large group of collection development personnel, between a central library and four branch libraries, and between two autonomous libraries sharing the same system. Modifications 110made to augment the turnkey system, transitional strategies to ease the impact of changes in the work environment, creative adaptations of the standard options in the functional modules, and implications for the future are all covered in detail.
