ABSTRACT

One definition of human resource management is “that area of organization life that focuses on the effective management and utilization of people.” 1 This function is often understood to mean administrative activities such as recruitment, wage and payroll management, and benefits. Over the past forty years, however, a shift in the concept of management from control to development has led to a more inclusive definition of the human resources field. With a growing recognition of the key role staff play in the success of an organization, 2 it now encompasses those activities that promote greater job satisfaction and that support the development of individuals within the context of the workplace.