chapter  3
3 Pages

Mirror the Patient’s Language to Build Rapport

Use the Patient’s Phrasing to Avoid Misinterpretation
WithJodi Zik

Medical jargon can stand in the way of developing patient rapport. This chapter explores how mirroring patient language helps create a therapeutic alliance necessary for diagnosis and treatment. This technique not only allows the patient to feel understood but also leads to a more satisfying and effective interview by the clinician. Use of this technique, why it works, and pitfalls to avoid are reviewed.