ABSTRACT
This chapter deals with an examination of some organisational changes which seem to have exacerbated workplace bullying. It considers the available quantitative evidence, before proceeding to make a case for qualitative case studies as a particularly helpful way of identifying the underlying meanings of workplace bullying. The chapter attempts to clear away some of the confusion in what is a highly complex area of investigation. Although studies of workplace bullying are growing in number, so far there is little agreement on relevant terms, classifications and explanations. The chapter demonstrates the value of a qualitative approach to the study of workplace bullying. It suggests that the problem of workplace bullying may have become more prevalent as a result of changing managerial philosophies and work structures. The major symptoms of bullying appear to fall into two broad categories: emotional and physical. Workplace bullying is, among other things, an attempt to regulate the body.
