ABSTRACT
In today’s society, fraud poses significant challenges. The evolution of technology and the proliferation of online fraudulent approaches, has amplified the issues faced by individuals who are victims as well as the agencies who seek to respond. Fraud is a unique offence, in that there are a multitude of agencies that victims can report to, including police, banks, remittance agencies, consumer protection, and other government and non-government agencies, termed the “fraud justice network” (FJN). Much of the previous research addressing fraud (particularly online approaches) has been from the perspective of victims and clearly outlined the often negative challenges and large degree of secondary victimisation that they experience. The current chapter seeks to address this issue from the perspective of organisations across the FJN. Based on interviews with thirty-one professionals across the FJN in London (United Kingdom) and Toronto (Canada), this chapter examines how these organisations understand and view individual fraud victimisation and the challenges that they face in working with individuals. It highlights specific areas of difference from the victim and organisational perspective. The analysis demonstrates several tensions that exist and identifies areas that require further attention into the future in order to improve victim experiences.
