chapter  7
17 Pages

Giving Feedback to Applicants

WithAndrew Forbes, Jessica Starmer

Feedback can refer to very different processes depending on context. If feedback helps an unsuccessful applicant to feel that they have been well treated they are more likely to come back and reapply in future, possibly in the years of high demand when airlines struggle to find enough qualified applicants. The feedback process helps successful candidates prepare for their training. A transparent feedback system helps to protect against discrimination claims. This can perhaps be seen as the “flip side” of the argument against giving feedback that it gives candidates ammunition for claims. The feedback can be verbal, written, provided in person, by phone or some other means. However, it can also refer to a more scientific quality assurance process within the organisation, where longitudinal data on successful applicants are fed back to the recruitment department in order to evaluate selection procedures.