ABSTRACT
Quality improvement (QI) is not usually a popular topic for discussion. It brings images of a bureaucratic ‘‘big brother’’ watching and punishing human errors with no benefit to patients. On the other hand, QI is ideally intended to document the quality of care one provides in clinically relevant ways with opportunities to improve. It is the purpose of this chapter to describe the latter, including specific ways to set up a QI program using useful and relevant criteria.
