ABSTRACT
A user-centered approach for the design of information technology (IT) systems puts the future users of the system at the center of the design process. The aim is to create computer systems that support the user within a working environment (WE) rather than the user supporting the system. The typical phases of the usercentred design are (1) user needs analysis or user requirements analysis, (2) system specification, (3) system design and (4) system evaluation. In what follows, the first phase of the design process, the user needs analysis, is dealt with.
