ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. This book looks at the way in which experts in intercultural communication can contribute concretely to intercultural understanding within the confines of an organization. Most agencies that offer intercultural consultancy as a paid service are reluctant to share their experiences. Perhaps they wish to maintain a certain illusion that they possess the magic formulas to solve the issues related to “a problem in intercultural communication.” The book presents the experience they have acquired in the domain of intercultural consultancy. It discusses a number of illustrative cases and uses these real-life examples to show that it is a misrepresentation to designate multiculturality as a problem. The reader will discover that in reality multiculturality, when approached through intercultural communication, is not a problem but a solution.
