ABSTRACT
This contribution describes a study of internal communication at the University of Aruba. The consultancy focused on bottlenecks in internal communication strategies and practices as well as the employees’ experiences and expectations. Interviews and participant observation allowed for an analysis of the use of communication channels, which led to the conclusion that the communication challenges faced by the institute seem to have originated from the growth of the organization rather than from the multicultural society of which it is a part. Changes in organizational culture can have an important impact on communication.
