chapter
7 Pages

Measuring the entropy of organizational culture using agent-based simulation

WithA. Rahman, F. Naufal, S.G. Partiwi

Organizational culture became one of the main fundamental aspects stated in the strategy of the organization. Unfortunately, most of the culture managers are still fuzzy while measuring the gap of culture implementation and often unable to identify the culture entropy as well. Measuring the organization’s culture must be very challenging and close to a subjective tendency of the result. The indicator of each value depends on the intangible responses of the employee; the differences in individual behavior will also drive to the variation of action among the employees. This research applies the human-organization interaction analysis in order to simulate the personal responses while facing some probability actions or decisions related to some specific indicators of integrity. Integrity is the values to be studied by identifying several behavior actions that will present the agent’s behavior in simulation. Eight behavior aspects of integrity are built using agent-based modeling; those are honesty, openness and transparency, sense of responsibility for/toward others, abide by rules and regulations, consistency, stability of personal morality, word-action behavior, fairness and justice. Five hundred seventy eight employees of ITS have been involved in culture survey. Based on the year simulation, ITS has a moderate order of entropy for Integrity value implementation. Several scenarios are applied in order to get the pattern of integrity implementation and to propose some opportunities for improvement.