ABSTRACT

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.

chapter 4|46 pages

The Rooms Department

chapter 6|28 pages

Hospitality Human Resource Management

chapter 7|30 pages

Marketing for the Hospitality Industry

chapter 10|34 pages

Managing Safety and Security Issues

chapter 11|16 pages

Managing Hospitality Services

chapter 12|34 pages

Conceiving Hospitality Processes

chapter 13|30 pages

Designing Hospitality Processes

chapter 14|18 pages

Delivering Hospitality Services