ABSTRACT
In 1993, Rochester Telephone Corp. was looking to form a holding company to give itself more flexibility in the competitive telecommunications markets, as well as in the financial markets. The Rochester market was also uniquely attractive as a test bed, given its compact operating territory and good cross-section of customers, with urban and rural communities and small to large business customers. Rochester’s service quality declined in various categories during 1995. The Open Market Plan (OMP) included a provision that would allow carriers taking service from Rochester electronic access to Rochester’s customer records and its order entry and repair record databases. The OMP provides for reciprocal compensation between Rochester and other facilities-based local exchange carriers for the termination of local traffic. Under this arrangement, a facilities-based local provider would pay Rochester for local switching and transport for local traffic it delivers for termination to a customer served by Rochester.
