Introduction

The topics chosen for this book are not intended to be an exhaustive list but a common set of concerns in many administrative settings. In a democratic society, public organizations are meant to perform for its citizens. In what way should citizen input be incorporated into the administrative setting? This question will and does frequently arise. Another difficulty is trying to decide how to make “wise decisions” in an organizational and societal context. How should we make decisions? That question is remarkably debatable, and the debate tends to be endless, especially for the practitioners who must always decide and who realize their decisions are not always the best.