ABSTRACT
The global movement towards better governance is reshaping the internal structure of bureaucracy. Even though the provision process for public service has already undergone a transformation, traditional bureaucratic structures remain. For example, citizens increasingly participate in the process of policy-making. However, governments have not been able to reform their internal structures to adapt to this dynamic. New paradigms and reforms related to governance must consider the transformation in policy-making that has taken place in the government. Ingraham (2004: 229) states that better public governance is accomplished by not only closer interaction with external policy actors, but also by internal restructuring within bureaucracy. Osborne and Gaebler (1992: 12–18) also anticipate the emergence of entrepreneurial government and the decline of traditional bureaucracy as trends dealing with new management and governance. Thus, the burgeoning of new paradigms in government made the traditional hierarchical structure of bureaucracy outdated and a new horizontal structure required.
