ABSTRACT
In modern society, taxis are an indispensable means of public transportation in urban areas, and taxi drivers have become a special population group whose work has connections with people in all strata of society. Can you imagine what a city of one million people would look like if all its taxis stopped running? In fact, this did happen in the city of Jilin. This case may serve as useful experience for other municipal governments that have to deal with unexpected incidents of this nature in their cities. The early morning of 15 September 2004 ushered in another new day and
everything was running normally in Jilin, a northern Chinese city with unique appeal. As an important means of urban transportation, taxis carried people in all directions to every corner of the city. For pedestrians and those doing their morning exercises, it seemed no different from any other day. However, those seeking to take taxis instinctively discerned that there were fewer cabs on the streets than usual. Quite unexpectedly, all the taxi drivers refused to take fares from about 8:00 a.m., and dispersed in all directions or congregated in various meeting places. News immediately reached the executive deputy mayor F of the municipal government that all taxi drivers were on a strike.
