ABSTRACT
Despite the fact that interest in the topic of knowledge management only began to take off noticeably in the mid-1990s a massive amount of writing and analysis has now been produced on the topic. This literature is highly diverse (covering technological, psychological and sociological issues addressed via a wide range of theoretical lenses), covers a wide range of topics (from the role of IT systems in knowledge management to how retaining key workers helps organizations retain tacit knowledge), and is riven with debate and disagreement (including on questions as fundamental as the nature of knowledge and whether it is manageable). Thus, in the space of one book chapter it is impossible to provide a comprehensive review of all topics, debates and perspectives.
