ABSTRACT
The unspeakable images of innocent employees and visitors leaping to their deaths from the World Trade Center Towers on the morning of 11 September 2001 gave new meaning to terrorism as the most extreme form of violence affecting the workplace. Horrific as were those events, it is their images, real-time and lingering, that constitute the primary goal of terrorism: to destabilize trust in public institutions, to change peoples’ beliefs, sense of safety and behaviours (Holloway et al. 1997). Of all institutions, these effects are especially deleterious in the workplace. Disrupting the workplace disrupts the economic, intellectual and social capital of a nation, as well as the routines and health of its citizens, their families and communities.
