ABSTRACT
By looking at the subject in a ‘non-teleworking’ organisation, the intention was to explore teleworking ideas in a more systemic way than was often the case in the available literature. In other words, rather than simply studying instances of telework, teleworking ideas were used as a perspective from which to understand the possibilities for the spatial reorganisation of work, particularly those supported by new technologies. To do this in an in-depth way, a case study approach was adopted. The case in question was one of the main UK retail banks. This was chosen for three main reasons. First, as it was a large, research friendly organisation, it provided the opportunities to gain access to a range of people and functions such that rich data could be collected. Second, given the ‘information-based’ nature of the work involved, it was thought that teleworking issues would be highly appropriate for banking. Third, and following on from the second point, was the fact that banks were making substantial use of information technologies, in part for facilitating dispersed operations.
