ABSTRACT
214As government uses of information technology mature, awareness is growing of the need to effectively engage citizens in all stages of the policy process. E-democracy is often what lies beyond electronic service delivery, through a gradual process of learning and user feedback.
This article describes the national framework for e-government in Australia, levels of technology literacy in elected officials, and current electronic democracy initiatives in several Australian state and territory governments. These illustrate the potential for e-government to transform democracy, but they also highlight the need to reinforce democratic values and develop new literacies of citizenship.
