ABSTRACT
Howard Boyle, the president of a fire sprinkler installation company in Woodside, New York, sends his workers out to sites where systems are established or serviced. In 2003 he gave five such workers company phones with a GPS (global positioning system) feature, though he did not tell them about the latter. He can now check if they have arrived at a site and whether they are moving around or sitting still. He hopes that he will be able to sort out billing queries where installation times are disputed, and he boasts that he can call his workers to ask “where are you now?” while looking at a screen that tells him just that (Harmon 2003).
