ABSTRACT

With the advent of advanced communication technology, individuals are better able to work as teams in complex and geographically distributed situations. Teams provide effective means to solve problems in these complex task environments. In such domains as military, civil emergency response, business planning, and medicine, tasks can often exceed the capacity of individual performance. This necessitates that individuals work in teams, with each individual providing some part of the overall solution. One critical difference between problem solving as an individual and in teams is that team members must communicate with each other, providing information that can permit a more effective solution than any one individual working alone. This communication can be a rich indicator of teamwork, coordination, learning, knowledge, collaboration, situation awareness, stress, and workload. Therefore, analysis of such communication can be used to generate measures of team performance and can provide a better understanding of team processes.