ABSTRACT
As we enter what Peter Drucker (1994) has called the knowledge age, work and the environment of work is changing dramatically. Increasingly knowledge-intellectual capital-is becoming the most critical resource that a firm possesses. Increasingly, employees are being called on to continually expand their capabilities, not to do more work, but to do more complex work, to make more decisions and make them more independently. This implies that people need to be continually developing competenciesnot just job skills, but also intellectual skills. It implies that learning opportunities need to be available to them anytime and anywhere, and that learning needs to be available just-in-time as needed for their use. As Tapscott (1997) noted in The Digital Economy
Increasingly, work and learning are becoming the same thing. Learning is becoming a lifelong challenge. Learning is shifting away from formal schools and universities.
