ABSTRACT
The expected outcome of a consultee-centered consultation is a conceptual change in the consultee (Sandoval, 1996, 1999). In other words, a successful consultation process ends with a different representation of the problem as the consultee has apprehended it. Such a change in representation will be called a conceptual shift or turning. When a turning has occurred, the consultee claims that the problem he or she brought to consultation is now solved or can be handled. He or she has framed the problem in another way. Most probably, this turning has been followed by a change in his or her way of encountering and understanding the student, which in turn brings about a change in the student. But as a consultee-centered consultant one may never be sure. The only thing one will know for certain is whether the consultee’s way of presenting his or her own representation of the problem has changed.
