ABSTRACT
There may be no observation about communication skills that is more fundamental, and more far-reaching in its implications, than that they are developed and refined over time through implementation. Communication skills do not appear instantaneously, fully developed, and ready to be applied in persuading, comforting, or understanding others. The novice public speaker, interviewer, therapist, or negotiator is unlikely to be as polished or as successful as onewhohas awealth of experience in such activities.
